Privacy Policy

At House101 Publishing & Distribution, we treat the privacy of everyone who visits or buys from our site as a responsibility. This policy explains what data we collect when you use house101.ae, why we collect it, how we use it, and what rights you have over it.

Data we collect

• Account data: your name, email address and password when you create an account on the site.
• Order and delivery data: your name, address, phone number, email address, and the details of the products you order.
• Subscription and digital library data: the status of your subscription and the digital books available to you in your account.
• Messages: what you send us through the contact form or by email, such as your name, contact details and the text of your message.
• Technical data: your IP address, browser type and cookies, to run and protect the site.

How we use your data

• To process and ship your orders and to contact you about them.
• To activate your subscription and give you access to digital books in your account.
• To reply to your messages, enquiries and manuscripts.
• To protect the site and your account from unlawful use and suspicious login attempts.
• To comply with legal and accounting requirements.

Payment and card data security

Online payments are processed through the Paymob payment gateway. When you pay by card, you enter your card details (card number, expiry date and security code) on Paymob’s secure payment page. We do not see them and do not store them on our servers. We receive from Paymob only the result of the transaction, the payment status and the transaction number, so that we can confirm and follow up your order.

Payment data is subject to Paymob’s policies and security procedures. We encourage you to read its privacy policy.

Sharing data

We share only the data that the following parties need in order to carry out our service:

• The payment gateway (Paymob), to complete purchases and refunds.
• Shipping companies, to deliver your orders.
• Hosting and technical service providers needed to run the site.
• Official authorities, if we are required to by law.

Cookies

The site uses cookies that are necessary for it to work, such as saving the contents of your cart, keeping you logged in and remembering your chosen currency. You can delete or block them in your browser settings, but some parts of the site may not work properly without them.

Protecting your data and how long we keep it

We take reasonable technical and organisational measures to protect your data from unauthorised access or loss. We keep it for as long as is needed to provide our service, and for the period that the law requires us to keep order and invoice records.

Your rights

Under the laws in force in the United Arab Emirates, you have the right to request access to the personal data we hold about you, to have it corrected or deleted, or to object to its processing. To exercise these rights, write to us at the email address below.

Changes to this policy

We may update this policy from time to time. We will publish any change on this page and update the “Last updated” date at the top.

Contact details

House101 Publishing & Distribution
Sharjah, United Arab Emirates
Email: info@House101.ae
Phone: +971 55 502 3671
Website: house101.ae